News

28.08.2017

Renaissance Development property: twice a leader among European IHG hotels

Renaissance Development property: twice a leader among European IHG hotels

Crowne Plaza St. Petersburg – Ligovsky was again recognized for outstanding performance for the 2nd quarter 2017 and honored with «Out in Front Award» finishing with strong results from all Europe IHG hotels.

Crowne Plaza scored “9 out of 10”, exceling quality of service and commercial targets set for 2017.

The following winning metrics were evaluated:

· Guests’ overall satisfaction

· VIP guests’ overall satisfaction

· Employees’ overall satisfaction

· Problem handling

· IHG brand compliance

· Food & Beverage revenue

· Market share

· Revenue

· Profitability

· Cost effectiveness

Another impressive results: at the moment Crowne Plaza St. Petersburg-Ligovsky is ranked 12 out of 355 hotels on Tripadvisor, leaving behind some 5-star properties. Booking.com score is 9, which is a great achievement as well.