News

29.06.2017

Renaissance Development property beats European IHG hotels

Crowne Plaza St. Petersburg – Ligovsky was recognized for outstanding performance for the 1st quarter 2017 and honored with «Out in Front Award» finishing with strongest results from all 675 Europe IHG hotels.

Crowne Plaza scored “9 out of 9”, exceling quality of service and commercial targets set for 2017.

The following winning metrics were evaluated:

· Guests’ overall satisfaction

· VIP guests’ overall satisfaction

· Problem handling

· IHG brand compliance

· Food & Beverage revenue

· Market share

· Revenue

· Profitability

· Cost effectiveness